Workshop Category: Others
Workshop Student Development Outcomes: Resilience
Workshop Facilitators: Corey Bonnema, Office for Human Resources
This workshop was designed to address:
- What feedback is and the difference between informal and formal feedback
- Why routinely giving timely and accurate informal feedback has a strong positive impact on performance
- How the Situation-Behavior-Impact (SBI) Feedback Tool can be used to deliver clear, specific informal feedback
Feedback is an important tool to use in order to reinforce good behavior, correct poor behavior and initiate dialogue that is geared towards finding the cure for a problem and not just a temporary bandage/medication. Feedback is not just needed in formal settings like a place of employment, but rather it is used in all aspects of life. Every situation has some type of feedback that can be offered and it is important to offer that feedback as often as you can so that people know where they stand.
When it comes to feedback, the sooner you can render it in an effective yet direct manner, the better. If you wait until the situation has gotten out of hand, the feedback you are giving is much less effective and is often coming from a place of anger rather than rational thought. For the most effective feedback; use as many details as possible and don’t attach the situation/behavior to the person. In other words, don’t name call or use statements like “You always” or “You never.” Those are exaggerations and negate the point that you are trying to make by putting the other person on the defensive.
As a student employee, if you are not receiving feedback, then it is important to seek out feedback that is honest and genuine. Don’t look for feedback that fuels your confirmation bias, but ask for what you are doing well in addition to what you need to work on. When you ask your supervisor for feedback and they see that you are serious about improving on the job, they will begin to see you in a different light and will trust you with more responsibilities.
Lastly, remember that feedback can also be positive. If you someone does something that you liked or they do a great job at a particular task, tell them. You will be surprised what a small complement does for the psyche in order to create positive repeated behavior.
For more information go to: http://www.myevt.com/news/retrain-your-brain-learn-amygdala-hijack